1 reviews | Active since Mar 2017
What a nightmare
<p>I had a contract for the past 2 years and laps ont he 19/01/2017. I called in prior to contract lapsing and was advised that I dont have to do anything as I wouldlike to remain on that contract.... No i am being billed over R 500 for a previous R 99 contact. I logged a call last week. Ref: ********** 4. i called this morning and Andile advised that the case is closed and the escalations Back office lady, Melissa Hamburg left a note saying i had two options, one either cancel or the other upgrade. melissa did not even had to courtercy to call or have a staff member call me. I called now and I am awaiting a call back from Nokuthula Ngozo (manager). They are not going to reverse the charges nor or they putting me back on the R 99 pachage.... HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
Hello marleymarl1978
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Hello marleymarl1978
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Thank you. Please give me a time frame of resolution. If you look at my average monthly spent on this specific contract, its way more than R 99....since this is a month to month contract, i have no problem cancelling this contract should this not be sorted out and be reverted back to the actual contract of R 99. i will also stop the debit order facility and contact the consumer protection board.
Your resolution will be appreciated.
Regards
Thank you. Please give me a time frame of resolution. If you look at my average monthly spent on this specific contract, its way more than R 99....since this is a month to month contract, i have no problem cancelling this contract should this not be sorted out and be reverted back to the actual contract of R 99. i will also stop the debit order facility and contact the consumer protection board.
Your resolution will be appreciated.
Regards
Good Morning
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***7
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Good Morning
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***7
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Good day,
I have not received any further feedback to what I think is a pretty simple resulotion. Please advise urgently as we are approaching month end and I need to know what steps to follow.
Your urgent response will be appreciated. It appears there seems to be only escalations and escalations but no results.
Regards
Marlon
Good day,
I have not received any further feedback to what I think is a pretty simple resulotion. Please advise urgently as we are approaching month end and I need to know what steps to follow.
Your urgent response will be appreciated. It appears there seems to be only escalations and escalations but no results.
Regards
Marlon
Hello,
I have not received feedback yet. Does it take weeks for what appears to be a simple think to sort out.
Hello,
I have not received feedback yet. Does it take weeks for what appears to be a simple think to sort out.
Good day Telkom,
I have not received any, ANY FEEDBACK REGARDING MY QUERY. Please advise if you guys are on short time since there are delays in resolution.
Regards
marlon
Good day Telkom,
I have not received any, ANY FEEDBACK REGARDING MY QUERY. Please advise if you guys are on short time since there are delays in resolution.
Regards
marlon