What a mess!!

<p>My contract was due to expire but I decided I would like to cancel and migrate to prepaid instead but remain on the service provider due to the good products available on prepaid. I was instructed to cancel via a store, when I arrived at the store I waited almost 1 hour just to be told I would need to fill in all the forms and email it to cancellation office. I did that and on the forms I stipulated that my number ********** 630, which was ported to the network, be migrated to prepaid. I received a call about a month later from the retentions office offering me free data or airtime to remain on contract and I delined but through courtesy they then loaded the data to another contract service/number I have with telkom and informed me that my contract will be cancelled as of the 13 November 2016. I reiterated with the consultant a Mr. Khumalo that I want the number migrated to prepaid. He assured me this will be done and provided me with a email incase I have any further queries, it turns out this email does not exist. My service was the cancelled but not migrated and the number is now ceased. I have this number for 10 years and do all of interactions with it. I allowed a day to pass in order for the migration to take place. The following day I called in to the call centre and I was told they cannot assist and that the department that deals with this matters is offline. I called again the next day still no joy. I then went back to the telkom store where I showed them the form I submitted and even emailed them the proof of submission for them to follow up. They told me I should receive a call within the next week with feedback. This week Monday I I logged onto the website to chat to a consultant who called to inform me a case was logged ********** 0 and I have to wait on feedback. It is now 17 days later and I still do not have any service. I am at the point where I am fed up with the service I am getting and the only service I am getting is lies without follow up. I have to follow up all the time and speak to a different person. I have resorted to getting a new number with vodacom in the interim which is costing me more money to stay connected. I need this mess sorted out now because this is costing me unecessary money.</p>