what a JOKE!!!

This is the second month in a row that Telkom decides to suspend our Internet service with no warning or valid explanation. When you contact the call centre (tech support) to find out why you don't have internet you are just told to call back on Monday as your issue is not of a technical nature. I spoke to Nomvula Thabethe today, supposedly a supervisor. I asked her to escalate my query to a manager or person of authority. Apparently Telkom, the largest telecommunications organisation in Africa cannot contact a different department via telephone!!! The best Nomvula could do was to send a email to the department that can assist with my issue.This depart does not have a turn around time and I will just have to wait until someone replies to Nomvula's email. REALLY TELKOM? I told her that this was unacceptable and that I don't understand how their extended hours call centre does not have an escalation channel to a manager or someone who is actually able and willing to resolve an urgent complaint. Nomvula told me that I just have to wait and dropped to call on my ear. Congratulations Telkom, your *********** staff and poor service have won you another unhappy client.