What a ****ing joke

OMW! What an absolutely annoying and frustrating experience we've had with Telkom, and still the problem is not resolved.

On Friday the 19th of January 2024, my husband and I went to telkom Wonderboom Junction to take out a contract. We already have a contract there, so not a new client.

Wonderboom Junction dit "not" have stock of the iphone 14, as they were holding stock for someone else. Fine, no problem, so we drove all the way to Kollonade mall. What a freakin joke, those people DO NOT want to work. We walked in, 2 of the employees were sitting at the door playing on their phones and didn't even get up to greet us and find out what we need help with. Finally my husband asked "can we please get some help" and a very annoyed Telkom employee came to help us, firstly we confirmed that they do in fact have stock, which they did. Whilst at the counter, we tell her we want to take out another contract, she takes our documents, does something on her computer and then she starts talking to her work buddy about other things, like how cool the new samsung phone is and showing each other the specs on her computer, whilst she is supposed to be helping us, like ***? Anyways, my husband then asks "Are we waiting for something?", she says "what do you mean?" with attitude. He explains that we are just standing here and don't know what we're waiting for?, "I submitted your application". Oh, okay, thank you for communicating??? Then she starts reading his number, he confirms it is his number, but says we want to take out the contract on the pre-paid acccount. She says it is not possible, we must take out a new number and we must go home and wait for a message to confirm we've passed our credit check. Absolutely annoyed at this point by the absolutely attrocious client services we storm out (which was COMPLETELY justified)

That night we call Telkom head offices 081180 to find out the procedure for in case we missed something and we're being unreasonable. 1. We can use the exsisting number (This means the lady at the store was just too lazy) 2. A credit check is immediate and done in store while you wait (Again, she was just too lazy) At this point, I wished we got her name, because she is a 0 on a contract and she is costing Telkom money and clients.

Anyways, fast forward to Sunday 21 January 2024, we decide we'll take the iphone 15, surely someone should have stock right? WRONG! We went to both Telkoms in Wonderpark Mall, neither had stock and again to the Telkom in Wonderboom Junction. The one employee at one of Wonderpark branches, was also completely unhelpful and completely uninterested in her job.

At this point we felt completely defeated, no stock is one thing, but pairing it with such absolute lazy and unfriendly staff really just ticks a person off. We decide to go back to Kollonade as they were the only ones with stock and vowed that if the same lady should help us, we'd request someone else.

We get there, got someone great, got the contract etc. During the process, we decided to get the new number (To new beginings we thought). The card was not yet activated, and the guy helping us was surprised because it was supposed to be immediatly activated. he said we should give it an hour and it should then be activated.

Sunday night the sim is still not activated, we call Telkom 081180 and they said they can't help, we should call the following number - *** We call that number and it says it's outside their working hours. So, we waited until today, the 22nd of January 4:30pm. Again, someone that is so unfriendly and honestly just doesn't want to work. This lady tells us to call the following number - 10213 (this number does not exist by the way) We then call the 081180 number again, we get transferred like 6 times, if not more, been on the phone for more than an hour with no help, no information, no one willing to assist. We had to call another number again - 081315 - Everyone giving different information, telling us to go back to the store (Kollonade is half an hour away, so that takes out an hour of my day, and to go there after work, they'll already be closed, which means I have to take leave to sort out this ****)

None of your employees know what they are doing. All the info coming from every side is completely different & surprise -surprise, THE FREAKING CARD IS STILL NOT ACTIVE.

We are paying R859 for a freakin phone we can't use.

I hate Telkom, this will be the last contract we take with you guys. I am definetly switching to vodacom after this. When we walked into Vodacom on Friday after the absolutely attrocious service from Telkom, the employees were waiting for us, greeted us and immediatly helped us into the right direction, they also didn't have stock, but they immediatly gave us options as to where we can go (like the Istore), they gave us a booklet and nicely showed us which contracts they have available.

Telkom is absolutely useless and disgusting when it comes to client services. EVERY. SINGLE. ONE. OF. YOU. ARE. USELESS.