What a headache

<p>I have been trying to cancel my telkom voice line since the 12th August 2016 since Telkom can not provide me with an adsl line that can go longer than 2 weeks without breaking leaving me without internet for days, sometimes weeks. </p> <p> </p> <p>I have made phone calls, emails, facebook messages and sent applications 3 times for my line to be cancelled and the responses I get all look like this:<br /><br /></p> <p>Hi Kurt,we have requested urgent response from our cancellation support team,apologies for the inconvenience and the delay caused we will get back to you.^LK</p> <p>NOV 28TH, 07:55AM</p> <p> </p> <p>Hi Kurt,we have requested urgent response from our cancellation support team,apologies for the inconvenience and the delay caused we will get back to you.^LK<br />NOV 30TH, 6:17AM</p> <p> </p> <p>Hi,please email us a copy of your cancellation form to ********** so that we can assist you further. Please use the following reference number AI ********** in the subject field and advise us once you have sent the email.^ZJ</p> <p>NOV 30TH, 11:51AM</p> <p> </p> <p>Hi, Thank you for your response please note we will have our team to look into it.^BP<br />DEC 3RD, 8:16AM</p> <p> </p> <p>hi, please be assured team is actively doing there best to assist, updates will be provided ^JD</p> <p>MON 4:17PM</p> <p> </p> <p>Hi,terribly sorry for the long hold and frustrations.They will be in contact with you.^LA</p> <p>MON 8:33PM</p> <p> </p> <p>I have still not been contacted by Telkom to sort out this issue, I have been billed for 4 months while waiting for cancellation.</p>