What a drama to cancel your contract at Telkom.

I went into telkom store, they provide me with the instructions for cancel my account, so i follow the instructions, they provide me the a invoice of R1209.56, they told me I have to pay that amount first before i can start cancelling the contract, the next day before I want to make the payment I call in, I ask the lady, what is the total amount to cancel the contract is it that R1209.56 + the cancellation fee or is the R1209.56 already includes the cancellation fee, she than said the total amount is R1209.59 its with the cancellation fee, so I paid that R1209.56, apply for cancellation, now the ask me again for that cancellation fee? after I call in to make sure, how the hell??? what must I do?