what a disgraceful company

Honestly....South Africa need to import a better infrastructure and better line service for the wifi. It is ashameful and total disgrace that they have company like Telkom exist. Why do I have to suffer when they are the one who didnt do the debet order properly so our line is suspended. We need wifi at home and because of THEIR mistake I need to wait for the internet to come up. They dont even have authority to bring the line up and running again cause everything is automated now. Why is that my fault?why do I have to suffer the negligence and bad custom service is UNBELIVABLE. South Afica need to wake up and get rid of this disgraceful company and get the line from overseas.