What a delight!

Today our internet went off and we use internet for all of our communications as a lot of our clients are far away. I phoned Telkom and followed the prompts and a gentleman named Lester answered the call. He was extremely patient while dealing with me and gave me excellent explanations as to what he was doing at each stage of helping us re-establish our internet connection, he picked up and lodged the fault, successfully gave me a reference number i could use for follow ups. This is the best service I have had in a very long time and think this gentleman should get a raise! we need more like Lester! Thank you