What a bad service

Hallopeter, I would like to report a bad service from Telkom. Aug 2nd 2018 I bought R100 airtime up until today I have not received it. Went to Telkom at Old mutual building Durban I was told by one of the consultants that they r aware of this lot of customers are complaining unfortunately their server got a problem n nothing can be done to refund me, and she called the next customer.

Yesterday I went to the Pav Telkom outlet to do a follow up why my number is no longer working. Apparently my daughter took a contract with them so 2 weeks ago we asked them to swap my prepaid number to the contract number I was told t will happen after 7 days 16 days later my number s still not working they even deactivated it from the system. I got there they told me t will be activated after 3 days. When I tried to get the reasons why further 3 days the lady started to screen at me telling me t both parties faults that the number is not working I asked how is my fault she told me she s the manger n she knows it both our fault. I insisted on getting the answer how s t my fault she ended up saying oh I see now I understand what happened no apologies was tendered after she gave me soo much attitude and screaming at me to prove that she s right.