We've sent in so many disputes for an incorrect billing charge due to a crossed line fault from last year March and we get told it's been resolved but every month they bill us for late payment charges as well as the outstanding amount ( owed by the neighb

We've sent in so many disputes for an incorrect billing charge due to a crossed line fault from last year March and we get told it's been resolved but every month they bill us for late payment charges as well as the outstanding amount ( owed by the neighbour) and despite numerous emails back and forth, the billings staff can't seem to understand or solve the issue. It is impossible to get any help from Telkom when needed.