Westwood mall telkom worst customer service

One of the worst telkom mobile stores with the worst customer service.I had purchased a Huawei p10 lite online last year and I have a problem with the device.unfortunately I had misplaced the proof of purchase.as it is a contact I had went in store to hand In my device for repairs and stated I do not have my proof of purchase and since it is a contract I would habe expected then to pull it off the system.my phone was handed in October and received no feedback from then.in November around the 4th I had walked in and spoke to the manager he said he is still awaiting feedback for the proof of purchase.up till today I had no.feedback when I had went into the store today I had discovered that my phone had not been repaired and the sales assistant had told me It did not get repaired because I did not hand in the proof of purchase.I then said I did not have it and the manager was awaiting the proof of purchase.....over a month they did not have the decency to call and notify me about the progress.they have the worst customer service ever and I would not recommended anyone going there.