Were in phone cue for an hour and half, no answer

Hi there,<br> <br> I am trying to move our landline and ADSL line to a new address, have waited an hour and half on the phone to Telkom a few weeks ago, no one answered. Then I went to Telkom Cape Gate store the next week to ask in person that they move it, the lady was helpful, but the process was incredibly slow (waiting cues very long). As per their request I typed manually on my own phone in store on their Telkom internet sight, also the day I want them to take the lines out and the day I want them to move it to the new address (3 weeks prior to it). I received an sms a few days later, stating they don't have an appointment available yet - this when I clearly stated we both work from home, so it is very important that they move the lines at the right dates (end of this week), otherwise we cannot work. I have phoned the number the sms advised I can call to hear progress, I have phoned 7 times - the number doesn't work. Now I am phoning again to Telkom &amp