Were are lazy and just dont give a ****

So Telkom has informed me that they will not be fixing out copper infrastructure due to cable theft and they will let me know of an alternate solution... after not hearing from them I had to make the call to find out what is available seeing that customer service is not part of their job. I then get told that there is zero other services for me although I am on a 5Gb LTE back solution from them they cannot offer me uncapped LTE.... funny thing that. The Fiber roll out is also still not in as they work on this it seems when they feel like it as you only see them working every now and again and for a short period of time. So that will still take ages.

I also mentioned to them on multiple occasions that our lines get replaced and works but once I get the call from a Telkom employee to ask if the line is working it will be ****** within 48 hours max. This pattern has been the same the last 5 times it was ****** and clearly indicates there is a correlation between these incidents but doing something about it would actually involve work and just saying ***** that we wont fix the line is a easier thing to do.

I have also now put on record that I am cancelling my telephone line as seeing that Telkom knows I do not have infrastructure and THEY have informed me that THEY will not replace it I still have to do the cancellation MYSELF. And there is a really good probability that I will in the next few have to come to complain again that I am getting billed for this line.