"We'll get back to you in 48 hours"... It's been a month!!

On 20 September my tablet stopped having internet connectivity. I phoned your call centre to inquire. A female consultant attended to my call and informed me that Telkom is aware of the network problem that some sims are experiencing and that the matter would be resolved within 24 hours. She said that Telkom would send those of us effected either an SMS or an email to inform us that the service has been resumes. I did not receive a case number as she said that it's not just me but that she would escalate my query.I never heard from Telkom within that 24 hours.

On 27 September I logged another call. This time I requested a case number ( ********** 6). I have still not heard from Telkom. When I followed up on 27th Sept, I was told that I can expect a response within 72 working hours which is in effect 9 working days. I do not understand why the turnaround time is that long. Telkom professes to pride themselves on good service, but it is more than a month that I am not able to use my device due to whatever technicality happened on Telkom's side.

I then requested an email address where I can raise my complaint. I was told to email ********** So I drafted my email hoping to get a positive response. All I got was: "Delivery has failed to these recipients or ********** The recipient's mailbox is full and can't accept new messages at this stage. Message therefore not delivered. Please try resending this message later. [Telkom SA SOC Limited. Registration nr : ***]

Then on 18 October I phoned again (This now 28 days after the initial call I made) only to be told that my case has not yet been dealt with; can't give a reason. I was told by the call centre agent that she is escalating this matter by sending an email to her Team Leader, Sihle Mlambo, Again, I was told that I can expect a response within 48 hours. I asked for Sihle's email address so that I could explain my case. Well, I have emailed him on 18 October and again on 23rd October - STILL NO RESPONSE!!

Telkom has no issue sending me my bill and expecting me to pay for the months of September/ October when in fact I have not had the benefit of your data service during this period. Then the insult comes when I receive a call from your sales department saying that they wish to offer me a deal since I am a valued client and that I have conducted my account in such a good manner!

I would appreciate a positive response soon.