Well done, you've successfully managed to leave my family without food this month

Dear Telkom Thank you for for giving me endless issues to cancel an account that I've maintained for close to 20 years. I've switched to YOUR fiber line instead but you keep on thinking that I need both LTE and the Fibre and keep deducting both amounts despite numerous emails, website & app disputes and inquiries everyone refuses to cancel LTE because you don't ever record anything on your system. Congratulations on deducting R1500 from a single mother of 3's account so much so that I can't afford to buy food. I sincerely hope that you are happy and satisfied enough to cancel the account now that you've taken the food out of our mouths. Hopefully I won't have to pay any more banking fees when my other debit orders (like insurance) constantly bounces back because you're unable to keep track of your own communication. I've also reported the case to ICASA who referred me to the NCC. Don't think anything will come of it, so sincerely thank you for *****ing up the good name that I've been building up for years. I hope it serves you well. You probably don't give a **** anyway.