Welcome to Telkom! How can we ***** you over!

1. Paying for a 500mbps line, receiving 240mbps 2. Tried to cancel the line speed upgrade 6 days after order, order was in the back office, so no reference number. Followed up on the cancellation, no reference number no cancellation. Told I would need to pay cancellation fee due to breaking of contract. 3. 3 plus weeks to receive the router. Line speed 240mbps. Speed test done through Ookla, my broadband speed test, via Telkom portal as well as 2 open serve technicians 4. Numerous phone calls to Telkom technical/sales and billing agents. Line speed still 240mbps 5. 2 different open serve technicians checking the fiber line, numerous phone calls to Telkom. 5 hours on the weekend. Fiber line is working. 240mbps, problem is Telkom side. 6. More phone calls to numerous Telkom technical agents. Technical agent mentions the router the Telkom supp**** is incompatible. Need to call sales for them to come collect and replace incompatible router. 7. Numerous calls to Telkom sales, problem escalated 3 times, more calls to Telkom. No-one can tell me what is happening. 8. More calls to Telkom billing/sales/technical, more fault logging, more call back requests, all unanswered. 9. More calls to Telkom sales, the replacement router order is in the "back office" for over a week. 10. Fiber line upgrade started on the 13th of September 2024, 0n the 1st of November 2024, no compatible replacement router from Telkom, no call back, no 500mbps, no answer to billing disputes! Just pay! STILL WAITING! Order number ***A, ref no SO***3 ***A ***A Reference numbers – ***, ***,***7,***8