1 reviews | Active since Apr 2017
welcome to hellkom the place of *****
<p>I am honestly at the end of fighting for hours with telkom and no getting any help. I was on the smart home advanced package that came with 2 sim cards and the sales migrated me onto uncapped bundle and canceled the home advanced package including the sims. </p> <p> </p> <p>Then i started seeing the usage on the one sim start increasing thinking it was my son yet the sim has been in my office. I then phoned telkom in december and disputed. No one got back to me and i keep on getting billed. Last month the usage on the sim was R907 aswel as the person bought 3 data bundles. I phoned the number and there was an unknown man that answered it. Now telkom has blocked my business account until i pay for this persons accpunt. The funny thing is that a sim swap was done twice in january yet i never authorised the sim swap so someone is commiting ***** in telkom and our information is not secure. </p> <p> </p> <p>So im not getting any help from telkom so its off to the papers i go to let people know what is happening and the ***** within hellkom.</p>
Good day,
We apologize for the inconvenience caused.
Your account is reactivated.
Kind regards
William
Telkom Social Media Team
Good day,
We apologize for the inconvenience caused.
Your account is reactivated.
Kind regards
William
Telkom Social Media Team
Good Day,
Please advise when my account will be sorted out as my bill for the invoice date 9 May 2017 is still sitting on R3731.20 and i refuse to pay for the usage on the cloned sim card that was used as i never authorised the sim card so obviously someone in the call centre is commiting ***** with customer accounts.
I thought that this matter was finalised and the funds taken off my account from the sim card that was cloned. I reported this issue many times to telkom and it has still not been sorted out. I am really at my wits end and this whole experience has really put me off telkom and if not sorted out then i will be migrating to another service and cancel all my lines. I was even going to upgrade my current internet package and i have put that on hold until this issue has been resolved.
Mr Visagie
Good Day,
Please advise when my account will be sorted out as my bill for the invoice date 9 May 2017 is still sitting on R3731.20 and i refuse to pay for the usage on the cloned sim card that was used as i never authorised the sim card so obviously someone in the call centre is commiting ***** with customer accounts.
I thought that this matter was finalised and the funds taken off my account from the sim card that was cloned. I reported this issue many times to telkom and it has still not been sorted out. I am really at my wits end and this whole experience has really put me off telkom and if not sorted out then i will be migrating to another service and cancel all my lines. I was even going to upgrade my current internet package and i have put that on hold until this issue has been resolved.
Mr Visagie