Welcome to Hellkom... No Service

We have been struggling since this line was activated to have it working properly. I took 3 weeks to have it upgraded from 2mbit/s to 4mbit/s and just to do a test and see the line is still running at 2.24. When i phoned your 45min holding line (10210) all they informed me was that my line can only support that speed so i should pay for a 4 meg line but be happy to run at 2 meg. when i canceled telkom as my ISP and moved to another account i recieved a download speed of 3.56 that telkom could not give me. but my ISP informed me that my line is Faulty and telkom must send someone out to come look at it as my Latency and Ping is between 350 and 680. And have phone telkom about 7 times to send someone to come look but all i get is a technician that phones me from Cape Town i live in Gauteng and tells me my line has been rested and should be fine. ITS NOT, NOT EVEN CLOSE AND ITS JUST MORE TIME I NEED TO SPEND ON THAT USELESS 10210 NUMBER TO REPORT IT AGAIN!!!. So please inform me, Will you come fix it or should i pull the whole line out of the F**King wall!!!11