Hellopeter
Share Your Experience
MW
Mark W

1 reviews | Active since Jan 2018

16 Jul 2018, 11:26

Welcome to Hellkom

I have been a Telkom client for longer than 2 years. End of March I requested my VDSL 40m line to be moved to my new address for end of April. To date I am still waiting for my line installation and still being billed monthly for the service I am not getting. At one stage they said that if I pay R1500 they will move the line and that was paid beginning of June. I am now told that the line cannot be moved because the account is in arrears. So basically I must pay for a non existant service before I can receive a working service. I can now see why clients move away from Telkom and from and other means of internet access. I have a simple viewpoint on this. Give me the service and I will pay with a smile, but don't ask me to pay for something I don't even get.

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Replies (2)
Telkom
Telkom's reply20 Jul 2018, 15:08
Official

Hi Qvaris

Thank you for contacting us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience caused to you and for late response.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media

Best regards,

MW
Mark W's update02 Aug 2018, 15:27
Reviewer Update
I received a reply here on Hello Peter from Telkom Social Media. Today is 13 days later no one has contacted me but I did get my Bill for a service I do not have. Following is what transpired the past 13 days: 1. Called 10213 and gave them the reference number I was given here on Hello Peter. The response was that reference number is not on the system and they cannot help me with the line moving I need to call the Technical department. 2. Was transferred to the technical department (Again given reference number did not work) and technical department said I need to speak to accounts. 3. Transferred to Accounts and was told I need to pay the amount (For a service I do not have) and then they can escalate the moving of the line. They are unable to assist me in any other way. They did however offer me a discount on my next bill (After I paid the full 5 months fees) and discount will be determined by Telkom for the months I did not have a line or any service and is per their discretion. To re-apply for a new line is faster than moving an existing line which is what I saw in the Townhouses I moved into. 2 separate units has received their NEW lines but I am still waiting for a line to be moved since April. As per my 24 Months Contract signed between me and Telkom I am Liable for payment for the Services given to me during my contract period and I may renew at the end of my 24 months. Since April no service has been provided to me by Telkom, my contract has been Suspended and will reactivate when the said services in the contract is supp**** and the contract will be extended for the time no Service has been supp****.