1 reviews | Active since Aug 2016
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<p>We have been without a Telkom (and ADSL to boot) line for TWO weeks now. I have been in contact with Telkom constantly, almost every second day, since reporting the fault. We keep getting the same feedback: a technician is working on the problem and said technician will contact us. Nobody ever contacts us, though. And they have BOTH my husband and my numbers!! Then on Sunday, a tech just arrived at our house, to see if the issue is inside the premises. Luckily myhusband was there to let him in! But still no resolve!! I just had to escalate the matter again on Wednesday - the second time since reporting it. So now I am paying line rental AND Mweb's fee for data that we are NOT using, due to the fact that we have no Telkom line!!! I'm fed up now.</p>
So I've just been told by a consultant that a tech has NOT been assigned yet - even after escalating the matter on Wednesday LAST WEE****! I don't think they give a damn about their clients. Really, I don't. Because if they did, they would realise that we are the people who ultimately ensure that they have food on the table!
So I've just been told by a consultant that a tech has NOT been assigned yet - even after escalating the matter on Wednesday LAST WEE****! I don't think they give a damn about their clients. Really, I don't. Because if they did, they would realise that we are the people who ultimately ensure that they have food on the table!
Hi minogue007,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
Hi minogue007,
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Technical department and feedback will follow.
Your reference number is AI***.
We apologise for any inconvenience caused.
Regards,
Rafeeqah
Telkom Social Media Team
Best regards,
