EL
Esmeralda L

1 reviews | Active since May 2017

08 May 2017, 10:40

Welcome at Hellkom

<p>Hi Launa, any feedback on this yet, it is past 12:00 the next day and I still didn't get any technician at my house. I do hope I am not going to have to pay for this few days seeing it is not fair paying for something I haven't received yet. I am very dissapointed with the service I am receiving from Telkom. Clearly you guys are in desperate need of proper technicians that actually do their job. I didn't have any issues with the KeyWest Telkom shop the lady that assisted me was lovely and very helpful. Now I have to sit and wait for technicians that don't pitch and not even a single message from them keeping me in the loop as to whether someone is still on their way. There was simply zero ***** given for client service by the technician Thursday and Friday last week. It's monday again and still nothing...</p>

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Replies (1)
Telkom
Telkom's reply09 May 2017, 08:03
Official

Hi RaldaL,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,