Weeks to migrate our line

To keep it short, what should take 3 days for our line to be put in a holding pool has been over 3 weeks. Yesterday in store the gentlemen said its all Mwebs fault because no request has been submitted. Chat to mweb, have a reference number and they show us the request has been sent. So Telkom has no idea what is going on and is just throwing our request to the side. Yet we are paying for a line that we cannot even make use of. Next step is to migrate everything ever to mweb, been a customer of Telkom for years and there service is pathetic. This needs to be sorted asap because you will no longer receive one more sent from me!