Weeks of waiting for an order with no feedback

I really can't believe how difficult it is to order a product from Telkom, its mind-bending. Its been 2 weeks since I ordered a landline and cancelled my old one. That process took me two weeks in itself, and finally a long wait at a branch (well 2 actually). <br> Now that i have a reference number I am trying to find out whats happening. The answer is you cannot find out! The call center i swear doesn't exist, hours on end waiting for someone to pickup. And the self-service tells me my order reference doesn't exist either! If a private company gave service like this they would be bankrupt long ago. So we have to shout and complain until someone (hopefully) wakes up and assists.<br> <br> New line ***<br> Cancellation: AI***<br> <br> PLEASE TELKOM Just tell me what is going on, I need this line and adsl up.