Weeks later Telkom still not moved our line

We moved into new place on 1 September and notified Telkom a few weeks before that about the fact that we will need to have our line moved. They called a week or so ago to arrange a time to connect the line but when I indicated that we work during the day, the only time to install would be after hours or on Saturday, the consultant said she would call me back. I'm still waiting for the call back. It must be remembered that Telkom can't give you an exact time when they will come to your home and therefore I cannot even take an hour off work for this since no ETA is every provided. Telekom is costing me money because I still have to pay my data bill with MWEB even though it's almost a month now without a line.