WEEK LONG DELAY IN ACTIVATING A SIM

I app**** for a contract phone telephonically from Telkom. The phone was delivered within a week. On a Tuesday. Between Tuesday and the following Monday I have been on the phone (10213), chatting online to the Telkom consultants and visited the store. They ask me for the CCID number on the sim card of which I supply together with my ID number and they advise that they will forward an email to the technical department in charge of activations to do same, or they tell me they will send an email to the consultant who sold me the phone to activate it but when I ask for a name they clam up and tell me it's a general email for that department!<br> <br> I cannot tell you how many times I have asked to speak to a team leader or supervisor and have been fobbed off. The answers to my question - why the sim isn't activated - are ridiculous from these consultants!! It's either: \We will send an email to request activation"or \""I don't know\""!! <br> <br> The current phone is on its last leg and It is as if they don't care! They prefer to pass me from pillar to post and keep me on hold for over twenty minutes mind you and don't even apologise when they come back.<br> <br> <br> """