Week 3 of ADSL Down

On the 28 December 2015, my ADSL went down and I logged a call with Telkom call centre on the same day. ***. By the 4th January 2016, I received no feedback of any call from Telkom and my line was still down. I then called the Call Centre again and was told that the call is with the Technical Team and they still deciding if a technician needs to go out. I asked the agent to escalate the call. I then had a technician sent out on Tuesday 5th January 2016, found some break about 1.5KM from my house and went to fix. He then returned and confirmed all is working again. After the technician left, I checked, I was indeed connected but at the lowest speed, not the speed I was paying for. I then proceeded to call the Call Centre again, and had to explain myself to 4 different agents as each time they did a port reset, my Call would be dropped and I would have to recall. this was then escalated again to the Technical Team.<br> <br> On 16th January 2016, my ADSL went down again. My ADSL has now been down for 3 weeks and all I can do is wait. This is really poor service and I cannot believe this is something I pay for.<br> ***. ESC ***<br> Landline Number: ***