Week 2 still no response

I logged a complaint on the 11th of January 2016, for my contract to be cancelled ,nobody has contacted me. I cannot get in touch with senior management of Telkom, as I'm told by the agents that they are in meetings or busy with escalations.....it seems the clients on the phone are not a priority, this company clearly does not put their customers first. I have called the customer care line so many times, I even went into a Telkom store, still no feedback from anyone.<br> <br> CAN SOMEONE PLEASE CALL ME BACK URGENTLY,I WANT TO CANCEL THE CONTRACT IMMEDIATELY.