Website issues with accounts

Seems as though Telkom are having endless issues with their website. Account amounts are not reflecting and there always seems to be an issue with closing a line with them. When calling them in to complain about this as my debit orders have not been going off for 4 months they say they its seems to be up to date but in order to pay online again i have to pay a full amount on which something is not reflecting. So i still have to pay more which i refuse to do.