1 reviews | Active since Mar 2015
Website is misleading and poor customer service
<p>I went to the Telkom store in Cresta yesterday 16/06/2016 as I wanted to make purchases of goods I seen on the website. I was told that none of the deals were available and I should take one of the new more expensive deals. I insisted the salesperson check the system if other store have stock and I was told Rosebank had the Samsung Core Prime. I went there and was told yes theres stock and I completed the forms only to be told that it can't be sold to me as it is a demo model and theres no manager available to take the matter up with. I would firstly like to know why the Telkom website advertises deals that are not available? Is it to draw customers to their store to waste their time or to their and sell them more expensive deals? Also is there customer service above really what Telkom aims to deliver?</p>
Good day,
It has been over two weeks and still no communication. I think that Telkom and their representative Luleka, truly feel that the apology above and no contact with the client counts as the matter being resolved. In the currently competitive industry that Telkom Mobile falls within, with the main distinguishing being customer service you would think this be a priority. However this is clearly not the case as the pathetic customer service provide is being followed up by further non-existent customer service.
I await an actual response and a solution, as my intention was to purchase a cellphone contract incase that was not apparent from the initial compliant which I clearly still do not have.
Regards,
Shaun
Good day,
It has been over two weeks and still no communication. I think that Telkom and their representative Luleka, truly feel that the apology above and no contact with the client counts as the matter being resolved. In the currently competitive industry that Telkom Mobile falls within, with the main distinguishing being customer service you would think this be a priority. However this is clearly not the case as the pathetic customer service provide is being followed up by further non-existent customer service.
I await an actual response and a solution, as my intention was to purchase a cellphone contract incase that was not apparent from the initial compliant which I clearly still do not have.
Regards,
Shaun