Website doesn't work and no one answers

It is my wifes birthday in two weeks time and I have been trying to get her the S7 Edge for her birthday. On 18 March 2016, I went on the Telkom website and tried to order the phone (as they were giving the free Gear VR if you ordered before 20 March), When you click order here, the website just keeps loading and nothing happens. I tried it on a few different computers and the same thing happened. I thereafter tried calling all possible branches in Durban to see if they had stock that I could get it from the store - I called Westwood, Musgrave, Pavillion, Gateway and Pinecrest several times all but no answer - at any of the stores. Eventually Westwood store answered and said that they don't have stock and I must check at Pavillion - who never answered the phone either. I then went on to the Telkom website again and attempted to chat to a consultant which also didn't seem to work - I put my details for someone to call me back and no one did. It is now almost 1 week later and no one has bothered to call me. This is ridiculous service especially to someone who is already a Telkom Mobile customer.