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Stephen C

1 reviews | Active since Aug 2015

03 Jun 2016, 10:29

Web query for upgrade of service - No response

<p>I logged a request for an upgrade on my landline / ADSL line 4 days ago. Received an email on day 2 that someone would contact me back. Well guess they are not interested in making more money, or helping existing clients.</p> <p> </p> <p>Shocking service Telkom</p>

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Replies (4)
Telkom
Telkom's reply04 Jun 2016, 14:53
Official

Hi Stephen.christie

Thank you for making contact with us.

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.


Your reference number is:AI***

Regards

Luleka

Telkom Social Media Team

SC
Stephen C's update04 Jun 2016, 15:59
Reviewer Update

Thank you for your response, looking forward to your feedback.

SC
Stephen C's update07 Jun 2016, 10:08
Reviewer Update

Thanks to Rafeeqah from Telkom for contacting me back, and giving a full and descriptive assistance with regards to my query. I just hope that they take more interest in web queries from now on in.

Give go ahead as well to up my line, so lets hope i can come back and give more credit to whom it may go to.

SC
Stephen C's update13 Jun 2016, 06:48
Reviewer Update

Thanks again to Rafeeqah, for making sure everything came through correctly, as well as waiting to close the case till she was 100% sure everything as correct.

Great service from Rafeeqah, thank you.