MS
Mark S

1 reviews | Active since Jul 2014

12 Dec 2016, 16:06

Weak service at best

<p>App**** for a landline and adsl line a month ago. This past week i received messages that a techniciain is coming. The first day, i waited and no on showed up. The second day, arrangements was made, as i wait, i get a message to say there is no infrastructure, Telkom will give me a call. I was late for two days in a row, and nothing to show for it. On top of that, I am still waiting for this magical call to explain how from we approve the order, all is well, a technician is coming to,you have no infrastructure. I then called the call centre to ask..and the person tells me the same thing and adds and Telkom is not planning on putting anything in your area. I mean what service is that? They cant help, they dont know how to help and they dont know what the company can do to help, useless i must say. There is no point of having Telkom around with such customer service.</p>

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Replies (1)
Telkom
Telkom's reply13 Dec 2016, 08:43
Official

Thank you for your post.

Please be advised that your query has been sent to our ADSL Sales Team, feedback will be provided.

Your reference number is AI***.

We apologise for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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