MM
Malcolm M
1 reviews | Active since Jul 2016
28 Aug 2017, 14:07
Weak Service
I went in to the Telkom shop on 19/08/2017 and placed an order for a contract cellphone, everything was processed and ready. They said they would let me know latest on the Wednesday the 23/08/2017. After not receiving any response I tried phoning them in the morning where I held on for 23 minutes and still no operator attended to my call. This is a disgrace for such a huge company as Telkom.
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Replies (2)
Telkom's replyOfficial
03 Sept 2017, 12:39Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply03 Sept 2017, 12:39
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
19 Sept 2017, 13:22Good day Malcom,
Kindly note that there the phone you have app**** for on the 19th of August was delivered and you are using the number. Please advise if you are requesting about a new phone and which device you are referring to so that we can follow up with our sales and assist.
Regards
Tsebo
Telkom Social Media Team.
Best regards,
Telkom's reply19 Sept 2017, 13:22
Official
Good day Malcom,
Kindly note that there the phone you have app**** for on the 19th of August was delivered and you are using the number. Please advise if you are requesting about a new phone and which device you are referring to so that we can follow up with our sales and assist.
Regards
Tsebo
Telkom Social Media Team.
Best regards,