Weak Dishonest Service Telkom

Totally dissatisfied with the service...I just renewed my contract with Telkom and now I dont have any internet service because there is an "order" that is opened and no one informed me about this "order" Ive been a Telkom customer for many years and I must say this is a big dissapointment, sales person Obakeng Lutendo made me sign an agreement that I would pay R202.70 if debit order would be rejected...so no Debit order went off because of an " OPEN ORDER" Very Unhappy