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niell S

1 reviews | Active since Jul 2015

01 Dec 2015, 15:38

WEAK!!!

I am so Disgusted by telkom and there service just shows you how much you care about clients!!!!! last week Thursday the 26th I received a sms stating that our service call is scheduled for Monday the 30th for allocating of my ADSL line!!! the technician gets there with a job card for a conversion! I said NO its to only move the line from the one house to the other house in the same premises its 10m apart from each other! what does the idiot do he doesn't phone his boss or office to find out what the issue is he just tells us that if we pay him private he will do it we told him no coz telkom needs to do this without any charge! he goes and said on his job card closed work is done! ***????? are you stupid??????<br> <br> we spoken to his manager(Thami) and he said he will get it sorted the same day! its now Tuesday and nothing has been done and our call's are being ignored!!!!tell me ***???? i shall make you look so bad I swear to god!! we are not getting any assistance! fix your **** telkom start getting order! someday you will be out of business with this bad service! and oh yea we received another sms stating there has been a technician dispatched but what do you know?? nothing!!!!

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Replies (1)
Telkom
Telkom's reply01 Dec 2015, 16:44
Official
Hello Niell,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.
Your reference number is SM173389
We apologize for any inconvenience caused.

Regards,
Ntokozo
Telkom Social Media Team
***

Best regards,