We will get to within 48 hours...WHAT A JOKE!

I have never in my life experience putrid service like the service I received from Telkom. I placed my order for uncapped ADSL on 31 December 2017. It is now 21 November 2017 and we still do dont have uncapped ADSL at home.

What does "WE WILL GET BACK TO YOU WITHIN 48 HOURS" even mean??!!

After calling numerous times to follow up on my order I have been told my order is being escallated and will get feedback within 48 hours, but not ONCE did they call back! I had to call back to follow up and after calling today I found out that my order was cancelled?! This after calling and speaking to Ayanda Khumedi on Thursday 16th who told me that our order has been escallated with ref no ********** .

PATHETIC!