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Louis P

1 reviews | Active since Sept 2015

29 Nov 2017, 16:38

We will get back to you "shortly"

On Black Friday I app**** for one of the deals for an upgrade on my contract as it is due.

I received an sms a few minutes later to tell me that an agent would contact me "shortly". So far so good.

Fast forward nearly a week and I am still waiting to be "shortly" contacted.

Phoning sales is a fruitless exercise as I was on hold for half an hour. I honestly don't believe anyone works in that department.

Tried customer care and their advice was to phone the same damn number that wasn't picking up. Seriously?

Worst company ever to deal with. I encourage anyone to look at Mtn or Vodacom rather. They may be more expensive but at least they respect their customer base. Clearly Telkom doesn't need my business.

Review is 1 star only because this site doesn't allow zero stars.

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Replies (2)
LP
Louis P's update24 Dec 2017, 21:38
Reviewer Update
Well I got an sms to tell me that there had been huge demand for the deal and that their team would deal with the backlog and contact me within a week. Today is nearly a full month after first applying and still no contact. What a complete joke of a company.
LP
Louis P's update24 Dec 2017, 21:43
Reviewer Update
Oh forgot to add that in the interim their call centre called me to try sell me a contract. When I explained to the call centre agent that I was waiting for someone to come back to me on a Black Friday deal, she told me sorry before trying to sell me the same contract I was waiting for at a significantly higher price. Some customer services training wouldn't be amiss but then again Telkom doesn't believe in customer service so why would they waste money on training.