EF
Eugene F
1 reviews | Active since Jun 2018
20 Jun 2018, 09:38
We will call you with feedback, YEAH RIGHT.....
on 12 June I reported that I'm not receiving any email even though the fibre line is still working fine. I was advised to use the web based email service "do messaging". this also didn't work. The fault was escalated to "HIGH LEVEL SUPPORT". It is now 8 days and no email, no feedback after 7 follow up calls from my side. I'm not allowed to call the HIGH LEVEL SUPPORT directly. It's always the same old story, "they will contact you". This is beyond poor service.
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Replies (2)EF
Eugene F's updateReviewer Update
03 Jul 2018, 14:07It's laudable that Telkom replies here but till today the relevant department have NOT CALLED ME BACK. Nor has the problem been solved. As I stated so clearly, THERE IS NOTHING WRONG WITH THE LINE. It's the email account server that has the problem. I'm not receiving, neither can I send any email.
EF
Eugene F's update03 Jul 2018, 14:07
Reviewer Update
It's laudable that Telkom replies here but till today the relevant department have NOT CALLED ME BACK. Nor has the problem been solved. As I stated so clearly, THERE IS NOTHING WRONG WITH THE LINE. It's the email account server that has the problem. I'm not receiving, neither can I send any email.
EF
Eugene F's updateReviewer Update
04 Jul 2018, 14:52Thank you Noleen from Telkom Social media Team
I got a call from Sipho Ndaba who tried to help me. We didn't at the time get the email to work but after his call I played around with the settings and got it to work. It was not an Outlook 365 problem as Sipho said but the SMTP server needed STARTTLS server authentication to be ticked. (Sipho keep this in mind if you have Outlook 365 queries) It is sad that it took 25 days to get this resolved but at least it is working now.
EF
Eugene F's update04 Jul 2018, 14:52
Reviewer Update
Thank you Noleen from Telkom Social media Team
I got a call from Sipho Ndaba who tried to help me. We didn't at the time get the email to work but after his call I played around with the settings and got it to work. It was not an Outlook 365 problem as Sipho said but the SMTP server needed STARTTLS server authentication to be ticked. (Sipho keep this in mind if you have Outlook 365 queries) It is sad that it took 25 days to get this resolved but at least it is working now.