We take customers for a ride!!!
Can you please assist with the following account held with Telkom. I had made numerous calls to Telkom on many occasions regarding poor internet services and no services on some days. To have made these to the call centre means waiting on the line for a minimum of 30 minutes before the call is answered. Often a reference number is sent to say that this is being looked at, followed by a sms to notify that the problem has been restored but on many occasions is actually not. Call centre sometimes inform that a technician has been despatched however no technician has come to my house to resolve these issues. I don’t live too far from the exchange, a quick drive down the road with a hope that the technician is there proves futile. A call centre representative required me to take my modem to my nearest Telkom branch and have it exchanged which I did on the 20/08/2017. I drove 120km to the Telkom branch only to have the modem tested and found no fault with it. As I write today I have made 2 calls to the call centre as I don’t have any internet services. The first call required me to reset the modem and she took me through the process of having it reset. This worked for about 20minutes and then I lost services again. I called again and spoke to a supervisor named Thembeka Mthetwa who promised to call and update me on the progress of this fault. After 4 hours of waiting it is clear to me that Telkom don’t value their customers. I write to you to please assist as I don’t know who else to turn to. These services are mainly used to assist my kids with the school work. I am currently paying Telkom for a service which I am not receiving and also buying data to ensure that my kid’s homework and projects are not delayed. Below is a list of references numbers: 205CNK090217 24CNK110817 187CNK120217 300CNK170817 759CNK020317 316CNK210817 444CNK230 ********** 59477 897CNK050517 261CNK010617 458CNK110617 655CNK260717 37CNK010817 Most of the reference numbers were related to poor or no internet services. My details are as follows:
Rodney Pillay Cell: ********** 220 E mail: **********
Your assistance in resolving this matter will be most appreciative.
Kind regards Rodney Pillay