We pay but we have no service?

We moved from George to Wellington end of June 2015. We still haven't been able to get our ADSL services re-installed at our new place? <br> We already spoke to Telkom in George to give all the details and again in Stellenbosch - they seem to have had the wrong adres, but the technician didn't even try to phone us to find out where we are? I wonder how long they sat in front of the wrong house?? <br> Stellenbosch branch has given through the correct adres details on Monday 6 July, but nothing has happened yet. My husband phoned 10210 again yesterday - was on the phone for about an hour in total and still NOBODY could help him!? <br> So in the meanwhile we will be billed for the service, but we can't even use it? <br> I'm sure they will be quick to send the account, but not quick to give any good service!? <br>