WE NEED URGENT HELP WITH OUR TELKOM LINES AND TELKOM ACCOUNT!!!!!

Since November last year we couldnt make or receive calls. Now Telkom send us an account of R10 000.00+. How do they expect us yo pay for no service satisfaction. One of our customers fixed the lines so that we could make calls. Today I wanted to make a phone call, just to find out Telkom locked our account.