We need a Public Protector or Consumer Protector

I wish there was an public protector or consumer protector to investigate the rights of the public against these bullies like Telkom. They can suspend your service just ad they like without any time for you to rectify an oversight or missed payment. Once suspended, then you wait for their investigation to be completed before you can get an answer. I have received an email the evening on the 25th June 2019 and ever since struggle to get the reason why they have suspended my account if they are at fault and you debited my Telkom account with more than R3600 and who was the recipient of these funds? Believe me, no one can give an answer and I am still without any service. In the same breath, on the same contract I purchased a gone and the contract was for R199 per month. As then till now the sim card is not activated. I did 3 sim swaps already and they cannot sort it out. I am using my own sim card in my phone. The service at Telkom is nonexistent.