We need a new service provider....TELKOM MUST GO!

My mum, who is 72 years old, has been struggling to get Telkom to install a fixed line for her. This is after they disconnected her line when the prepaid package she was on, was discontinued. I have been trying since 30 August 2018, after 37 calls, endless waiting on hold, *********** call centre agents, continuously being told they're offline, many promises of returning my call......still NOTHING! Somebody should be able to do something. Doesn't Telkom want our money? Also, I'm unemployed and I will bet my life on it that I would do a better job at the call centre than 90% of the agents I speak to.