we logged a fault with Telkom 3 days ago & still havent been assisted!

i called Telkom 3 days ago- 19th February 2018 to report a business line fault. 3 days later we are still without any incoming or outgoing lines operating. Telkom has in fact not even been to our company to investigate the fault. i have been told by Telkom that there was a technician assigned yesterday, then this morning there was no assigned technician. this afternoon however- there has been assigned a technician, or so they say! for 3 days i have been promised that someone will call me back & update me on the status of the fault- yet i'm still waiting.......... blatant lies, bad service & incompetence all around as all i have been told is that they will add an urgent note to the system. an urgent note will not resolve the issue!