KK
Kate K
1 reviews | Active since Nov 2015
09 Dec 2015, 08:04
We keep on paying but have no service
We have a phone and adsl line with Telkom (in my mother's name), but we do not have Internet from last year November/December and our telephone has not been working for 6 months. We keep on paying without receiving service. When we enquire they tell us to pay when we pay they say it is the wrong account - how can we pay into the wrong account if this is the details provided - we are chasing our tails since no one at Telkom seems to know how to assist us in sorting out this mess.
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Telkom's replyOfficial
09 Dec 2015, 08:33Hello Kate31,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176366
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176366
Regards
Narriman
Telkom Social Media Team
Telkom's reply09 Dec 2015, 08:33
Official
Hello Kate31,
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176366
Regards
Narriman
Telkom Social Media Team
Thank you for making contact with us. We apologise for the frustrations you have experienced.
This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.
Kindly confirm your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.
Your reference number is: SM176366
Regards
Narriman
Telkom Social Media Team