"we just leave it"

This company seems to not want to understand what it means to help any possible new client. I app**** for a deal in August, was told that delivery of the item will take place in 7 days. 14 days later, I have endless issues of trying to get hold of anyone. The 'talk to us' instant chat is in fact useless as they clearly don't have access to anything and according to one of their staff, the managers of the different departs cannot communicate with one another! I am still waiting for someone who decides to do their job to call me back, but I will take bets from people reading this that the chances of that happening is zero to F-all! After even getting through on the phone I had a staff member plainly tell me the online sales staff JUST LEAVE applications and they have had many clients complain about the same thing I am.

So consumer protection act here I come. I encourage all other persons reading this to do the same. Write a formal complaint to the Ombudsmen.