We hereby acknowledge receipt of your cancellation

I have completed a Service Cancellation form (on behalf of my elderly father in law), along with a certified ID copy, on the same day, sent to me via email, by a Telkom Call Centre Agent on 17 December 2015. NO FEEDBACK OR RESPONSE UP TILL TODAY as stated in the automated email message received \"We hereby acknowledge receipt of your cancellation request. One of our agents will contact you within 48 to 72 business hours."\"" This is not happening. I have sent a second request on 12 January 2016. Automated email message received \""\""We hereby acknowledge receipt of your cancellation request. One of our agents will contact you within 48 to 72 business hours.\""\"" Still NO CALL OR EMAIL from Telkom... I even requested an update from the Call Centre Agent"