We have no connectivity

Our Telephone and internet stopped working on the 30th of November 2018. We reported but nothing was done to help us. We are a Dialysis clinic, we have no means of contacting Doctors now even if there is an emergency we can't call for help, why is Telkom treating it's Black customers like this? I doubt that there treat businesses from UMhlanga or Sandton like this. Our ref: **********