SD
Simphiwe D
1 reviews | Active since May 2011
20 Jul 2015, 09:35
We have had no ADSL since Monday 13th July 2015
Our ADSL has been offline since last week. <br> <br> Reference numbers- 56CRK140715<br> Reference number- 65CRK140715<br> Reference number - 72CRK140715<br> <br> Till today (a week later) we have not had any technical person from Telkom coming to our premises to assist us. <br> <br> We keep getting the same feedback that a technical person will come to our offices and we still waiting. We are a small company and we loosing money since this started. <br> <br>
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Telkom's replyOfficial
20 Jul 2015, 10:13Hello Simphiwedl,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Technical Team.
An investigation into the incident is currently underway and feedback will follow.
Your reference number is SM126736.
Regards
Frank
Social Media Team
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Technical Team.
An investigation into the incident is currently underway and feedback will follow.
Your reference number is SM126736.
Regards
Frank
Social Media Team
Telkom's reply20 Jul 2015, 10:13
Official
Hello Simphiwedl,
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Technical Team.
An investigation into the incident is currently underway and feedback will follow.
Your reference number is SM126736.
Regards
Frank
Social Media Team
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Technical Team.
An investigation into the incident is currently underway and feedback will follow.
Your reference number is SM126736.
Regards
Frank
Social Media Team