WE HAVE BEEN TRYING TO GET OUR LANDLINE FIXED FOR A MONTH , BUT WHEN WE PHONE TELKOM , THE ANSWER WE GET IS "WE DONT KNOW"

Reference numbers: ***9 and Reference number 200ARK221219. SHocking bad service from Telkom. My landline has not been working since 22 December 2019, and it still does not work! . Everytime I phone the call centre , and ask when they are going to fix it, they acknowledge there is a problem, but they say " we do not know ".When i say " In a day, a week , a month, a year, they say "" we dont know ", all they say is that if it is not working, then phone us tomorrOw and we will escalate it. Im sure by today it has been escalated 100 times already. But they still dont know.! It is really sad to see how good companys like Telkom have gotten so bad , and the evidence of this , is to just look at how many complaints Telkom receives every day on Hello Peter. And guess what? the company doesnt reply to complaints on Hello peter. Obviously that means that Telkom doesnt care about their customers.